Shipping policy

# Shipping Policy

**Last updated: November 2026**

Thank you for shopping with **My Squishy Shop!** 💗

We carefully pack every order to make sure your favourite squishies arrive safely. Our goal is to get your order to you as quickly as possible!

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## Order Processing Times

Orders are usually processed within **1–3 business days**.

During busy periods, promotions, holidays or product launches, processing may take a little longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Please note that processing times are separate from delivery times.

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## Shipping Options

We currently offer shipping within **New Zealand**.

Available shipping options and prices will be displayed at checkout.

All prices are shown in **New Zealand Dollars (NZD)**.

Delivery estimates are provided as a guide and may vary depending on your location and courier services.

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## Shipping Locations

We currently ship to addresses throughout New Zealand.

Please make sure your delivery address is entered correctly when placing your order.

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## Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email.

If tracking is available, your tracking number will be included.

Please allow some time for tracking information to become active after dispatch.

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## Delivery Delays

Although we do our best to ensure prompt delivery, delays may occasionally happen due to:

- High parcel volumes
- Public holidays
- Severe weather conditions
- Courier or transport disruptions
- Other circumstances outside our control

Delivery estimates are not guaranteed.

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## Incorrect Shipping Information

Please double-check your shipping details before completing your purchase.

If you notice an error, contact us as soon as possible.

We can only change your delivery address if your order has not yet been packed or dispatched.

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## Lost or Missing Parcels

If your parcel appears to be lost or has not arrived within the expected delivery timeframe, please contact us.

We will do our best to assist you and work with the courier where necessary.

If your parcel is marked as delivered but you cannot find it, please check around your property and with household members or neighbours first.

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## Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:
- Your order number.
- Photos of the parcel.
- Photos or videos showing the damaged item.

We will review the issue and help find an appropriate solution.

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## Contact Us

Have a question about your delivery?

We would love to help!

**My Squishy Shop**

Please contact us through our Contact Us page and we will get back to you as soon as possible.

Thank you for supporting our little shop! 💗

**Squish it. Love it. Repeat.**