Contact Us 💗

We're here to help!

Hi, squishy lovers! 💕

Have a question about your order, one of our products, shipping or anything else? We'd love to hear from you!

Get in Touch

📧 Email: kiwitradeprofessional@gmail.co

We aim to respond to all enquiries within 1–2 business days.

Before Contacting Us

To help us assist you as quickly as possible, please include:

• Your order number (if applicable)

• Your full name

• Your email address

• A detailed description of your enquiry

• Photos or videos if you're reporting a product issue

Damaged or Incorrect Orders

We're sorry if something isn't quite right with your order!

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible with:

• Your order number

• Clear photos or videos of the issue

• Photos of the packaging, if relevant

We'll review your enquiry and do our best to find a suitable solution.

Frequently Asked Questions

Before contacting us, you may find the answer on our website:

• Shipping Policy

• Refund & Returns Policy

• Privacy Policy

• Terms of Service

Customer Support Hours

Our inbox is monitored Monday to Friday.

We aim to respond as quickly as possible. During busy periods, responses may take a little longer.

Thank you for shopping with My Squishy Shop!

Squish it. Love it. Repeat. 💗